What Telcos Need in a Device Management Solution

As a telecommunication company (Telco), your organization likely purchases and distributes countless digital devices each year. Your customers can choose from a number of providers for communication and entertainment technology. But if you use the right device support options, they will be your loyal customers for years to come. An effective combination of mobile device management software and quality hardware will give your Telco organization a competitive advantage.

How Radix Meets the Needs of Telcos

Since 2014, Radix has been a leading provider of enterprise devices, including millions of devices connected to the networks of global telecommunications providers. Radix is experienced in the needs of Telcos and continually invests in research and development efforts that uncover cutting-edge solutions to meet evolving technological needs.

This research and experience have led Radix to identify several qualities that are vital for Telcos in device management solutions. These qualities work together to help organizations manage large device fleets, standardize central management protocols, and optimize the end-user experience. Because these qualities are mission-critical, Radix incorporates them in all Radix device management solutions for telcos.

1. Ease of Use for Device Management

Your internal team is responsible for managing countless customer accounts and devices. First and foremost, your device management solution must be easy to use. It should allow your employees to quickly provide support for many types of devices.

With the Radix MDM/EMM solution, you’ll get a cutting-edge platform that can support many device types and operating systems. The Radix MDM support includes Android, Windows, Chrome, Apple macOS/iOS, and Linux devices. The platform is intuitive, so you won’t need to invest in costly and time-consuming training for your internal team.

2. Strategic Redundancy

No matter how reliable the solution is, technology is bound to fail from time to time. To account for these unexpected issues, technology providers strategically incorporate redundancy into a system. This strategic redundancy helps to prevent any single part of the system from being overloaded. It also allows for a smooth transition to a backup system that minimizes downtime if part of the system fails.

The Radix MDM platform runs on Amazon Web Services (AWS) and utilizes serving instances worldwide. This helps overcome latency issues and provides a seamless user experience.

3. Scalability

As your company releases new devices, develops new products, or opens in new markets, you need the ability to scale. Manual registration of thousands of new devices on your network isn’t feasible. So you have to look for ways to batch processes and initiate enrollment of new devices without requiring user intervention.  With solutions like Radix MDM, automated enrollment tasks can be configured immediately according to your predefined criteria. Radix MDM uses many common enrollment standards, such as Google EMM, Samsung KNOX, LG GATE, Sony SDK, and Apple DEV/VPP. These scalability features ensure a user-friendly out-of-the-box experience for your customers.

Pricing models should also be scalable as your company needs change. Radix offers pricing models that allow you to shift a portion of the cost to the end-user without drastically increasing the price of the device. Partner programs and revenue share models can also help you keep costs down. You will still be able to increase the offerings available to your distributors and customers.

4. Integrations

For a solution to be powerful, scalable, and helpful to your employees and customers, it must be integrated at a firmware level in your devices. Firmware integrations are the fastest and easiest for all stakeholders when performed at the factory level. This ensures that your devices come out of the box ready to be properly managed by your team. There is no need to install additional software.

Firmware integrations are just the foundation, however. Your device management solution should also offer custom and 3rd-party integrations to provide greater control over your devices. It also allows for custom service offerings that differentiate your company’s devices from your competitors.

5. Security Standards

Since the devices that are delivered to your customers are an extension of your brand, security is a paramount concern. Your customers need to know that their data is safe. You want to avoid costly security breaches or fines for non-compliance. For your customers in the European Union (EU), all of your devices must comply with the General Data Protection Regulation (GDPR). Fortunately, Radix’s solution not only meets but exceeds GDPR standards. EU customer devices will pull from serving instance locations inside EU borders.

Security also plays an important role when handling lost or stolen devices. Over 70 million smartphones are lost or stolen yearly, and less than 10% of these are ever recovered. The security protocols available through comprehensive MDM software help mitigate the damage associated with compromised devices. Using the Radix MDM, your IT team can remotely wipe sensitive data from devices. Alternatively, you can block access to device applications where the owner remains logged in.

6. Analytics

Without a powerful device management solution, supporting your customer devices can be a drain on your internal resources. You can turn them into a true business asset by gathering detailed analytics to optimize device usage across your organization. Other device management platforms offer rigid reports that show basic information. However, using a comprehensive reporting platform like the Radix MDM can generate detailed, customizable reports. This can help in strategic business decisions that can actually general revenue for your company.

7. Device Management Flexibility

Technology changes rapidly, and your customers’ needs change even faster. To keep your competitive edge, you need a solution that is modular and flexible. It must allow you to adapt to how you manage devices to meet your customers’ needs as they evolve. Using the Radix MDM/EMM platform, you can customize dashboards and management interfaces for different user groups within your organization. It can give your key teams access to the information they need quickly. They won’t have to wade through loads of user data to perform their job tasks.

Your solution should also offer flexibility at the implementation level. The Radix MDM offers:

• Hosted and on-premise solutions,
• Co-branded or fully white-label solutions, and
• Custom feature development options, so you can customize your solution on several levels.

By choosing a fully flexible solution, you can take advantage of all the features you want. And you won’t have to pay for services you don’t need.

The Radix Device Management Solution

Radix offers a free, fully-functional, download of Radix MDM/EMM as a 30-day trial. This allows you to test drive the Radix Device Management software and make sure it fits your telco needs.

Open a FREE trial of the Radix MDM/EMM today or contact us for more information.