Managing Single-Purpose Mobile Touchscreen Devices

Mobile touchscreen devices are everywhere these days. It has become an $8.4 billion market and is expected to grow to $22.3 billion by 2025. As more and more industries incorporate this technology, managing these single-purpose mobile devices effectively is imperative to success and optimal use.

Oftentimes, consumers only think of touch screens like smartphones, tablets, laptops, or TVs. However, there’s an entirely different category of touchscreens also being used: single-purpose devices. These include kiosks of point of sale (POS) devices at restaurants, supermarkets, drug stores, medical centers, and retail establishments. You will find such devices at airports when you want to check in for a flight. They are also at public transportation centers when you need a ticket.

The Challenges of Managing Single-Purpose Mobile Devices

Since these single-purpose mobile devices are spread out across different locations, you may have difficulty managing them properly. They may be in different locations within a single facility or across multiple geographically diverse facilities. Handling updates, upgrades, or troubleshooting can be a challenge when you can’t physically get your hands on these devices easily.

That’s where MDM (Mobile Device Management) software comes in.

What Is Mobile Device Management (MDM)?

An MDM is a software solution that lets IT teams, managers, and administrators manage, regulate, and secure portable devices regardless of where they are being used.

• Mobile application management
• Mobile content management
• Conditional exchange access

An MDM can provide a secure environment to protect company networks and keep devices running smoothly. It can guard against data leakage from lost or stolen devices and manage what employees have access to.

An integrated and comprehensive MDM can greatly improve managing mobile devices either individually or collectively for admins.  You can install, remove, or update apps remotely. You can also monitor app usage remotely to assess performance and adoption. If any problems arise, you will be able to troubleshoot them remotely.

The Benefits of MDM for Touchscreen Devices

MDM software, such as the Radix Single-Purpose Device Management, can remotely manage all of your devices. You can ensure that remote users employ their devices for their intended purpose:

• Remotely manage apps, OS settings, and updates of all devices
• Apply and enforce policies and regulations
• Install applications and updates on all devices remotely
• Simplify batch tasks and simultaneous workflows
• Take remote control over devices for assistance
• Group and tag devices according to predefined criteria
• Create Geo-fences and device location perimeters
• Lock, track, and wipe lost or stolen devices
• Broadcast alerts and notices to all or selected devices

Another benefit is the ability to analyze device, web, and app usage. This allows you to ensure devices are being used and being used properly. All of these capabilities enable administrators to make fact-based decisions and effectively continue managing mobile devices.

Managing Security with Mobile Device Management Software

One big advantage of using an MDM is the ability to quickly update all devices. For example, let’s say hackers uncover a way to breach security for a particular software build. You can apply a universal patch to prevent threat actors from accessing your systems. This also helps with compliance in industries that have strict regulations for applying software patches. This includes compliance regulations for industries such as healthcare (HIPPA patch management) and financial (GLBA Safeguards Rule).

An MDM also allows you to block the installation of unapproved apps or software that might create safety concerns. It also facilitates the segmentation of data to separate company data from personal information. You can encrypt sensitive company data to protect it from prying eyes.

Defend Devices From Loss or Theft

You can apply geofencing constraints on devices. That way, you can receive an instant notification if someone removes a touchscreen from its designated area. If someone walks off with a company device, you can quickly take the appropriate steps to minimize any potential data compromise.

If necessary, you can lock or wipe the data from a device in the event of loss or theft. This ensures that proprietary information doesn’t fall into the wrong hands. That is particularly important when you consider that, on average, a laptop is stolen every 53 seconds! And a staggering 97% of these laptops are never recovered! Lost or stolen devices are one of the leading causes of data breaches and leakage. It has become so common that a Verizon survey of IT professionals concluded that nearly a third of all organizations reported a security compromise due to a mobile device.

An MDM can help you restrict, remove, or change the data on devices. This is useful if someone is using a personal device and no longer needs access to organizational resources. Or it could be that an employee changes roles, or no longer works for a company. An MDM can help you remotely secure the information on that employee’s device.

Managing Single-Purpose Touchscreen Devices in Educational Facilities

Touch screens in the educational setting have a specific set of needs.

Students and devices may be dispersed across classrooms, schools, and districts. In 2020, COVID-19 has sent many students home with laptops connecting remotely. This can create challenges for IT teams if they don’t have the proper MDM solution. To make things even more complex, some students are using their personal computers or smartphones to complete assignments and access school resources.

Radix MDM for Education allows IT teams to monitor, manage, and control all devices from one interface via the cloud. It allows the management of school-owned or BYOD devices. The Radix MDM allows for 1:1 remote assistance for tech support. You can also use it to remotely manage the software, patches, and updates for your devices.

IT teams will have the ability to group and tag devices, simplify batch tasks, and initiate simultaneous workflows. You can also ensure compliance with school regulations and policies. You will be able to track devices with location tracking. Also, geofences can alert you if devices go outside approved perimeters.

Quite simply. the Radix MDM for Education lets you centrally manage, monitor, and secure your entire fleet of devices in educational facilities.

Enhancing the Classroom Experience

When it comes to managing the actual classroom or remote learning experience, Radix TeacherView provides educators with the tools they need to facilitate efficient collaborative learning. This enables students to experience a relatively traditional classroom feel regardless of where they are.

Radix TeacherView gives educators total control over the student experience. That’s crucial to learning development. A recent study by McKinsey showed better results when teachers control the experience instead of leaving it up to students.

Keeping Your Touchscreens Healthy

Keeping your touch screen healthy and performing optimally does not have to be difficult. The Radix Single-Purpose Device Manager or Radix TeacherView enables admins to manage their single-purpose touchscreen devices in real-time.

Contact Radix for more information. Let us show you how easy it can be to manage all your touchscreen devices.